Privacy Policy

Effective Date: 2024-10-23

At FitLab Nepal, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our website and services. By accessing or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information to process orders, provide customer support, and improve our services. The types of information we collect include:

• Personal Information
  • Name
  • Contact details (email address, phone number, shipping address)
  • Payment information (billing details—note: we do not store card details)
• Non-Personal Information
  • IP address
  • Browser type and version
  • Pages visited on our website
  • Device type

2. How We Use Your Information

We collect and use your data for the following purposes:

• To process and deliver your orders
• To send order confirmations, shipping updates, and respond to inquiries
• To improve our website, products, and customer service
• To send promotional offers, newsletters, or marketing communications (only with your consent)
• To comply with legal obligations

3. Sharing of Information

We value your privacy and do not sell or rent your personal data to third parties. We may share your information with trusted third parties only in the following situations:

• Logistics partners for delivery of orders
• Payment gateways for processing transactions
• Legal authorities if required by law to comply with legal obligations

4. Data Security

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, while we strive to safeguard your data, no method of transmission over the Internet or electronic storage is 100% secure.

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand user behavior and improve website functionality.
You can choose to disable cookies in your browser settings; however, this may affect your experience on our site.

6. Your Rights

You have the right to:

• Access and review the personal information we hold about you
• Request corrections or updates to inaccurate or incomplete information
• Withdraw consent for marketing communications at any time
• Request deletion of your personal data (subject to legal and contractual obligations)

To exercise any of these rights, please contact us at fitlabnepal@gmail.com.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those third-party websites. We encourage you to review their privacy policies when you visit them.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

9. Changes to the Privacy Policy

FitLab Nepal reserves the right to update this Privacy Policy at any time. We encourage you to periodically review this page for any changes. Continued use of our website following updates signifies your acceptance of those changes.

10. Contact Information

For questions or concerns regarding this Privacy Policy, please contact us:
Email: fitlabnepal@gmail.com
WhatsApp/Phone: +977-9861600023