Returns & Exchanges
At FitLab Nepal, we prioritize customer satisfaction. However, we have a strict policy regarding refunds and exchanges to ensure quality and hygiene standards.
Refund Policy
- Only damaged products are eligible for a refund.
- You must notify us if the product is damaged within 2 days of receiving your order.
- A clear and uninterrupted unboxing video is mandatory. The video should clearly show the issue/damage during unboxing.
- Once verified, the refund will be processed. Refunds are not applicable for reasons like dislike of color, size, or change of mind.
Exchange Policy
- Products can be exchanged within 2 days of delivery. You must inform us within this time frame.
- Items for exchange must be unworn, unused, and in original condition with all tags intact.
- Exchanges are subject to stock availability.
Non-Returnable / Non-Exchangeable Items
- Innerwear and accessories are non-returnable and non-exchangeable, to maintain hygiene standards.
- Products bought during clearance or final sales are not eligible for return or exchange.
Important Notes
- Reverse pick-up service may be available depending on your location. If not, customers are required to send the item back via a reliable courier service.
- Products returned without prior approval or without following our guidelines will not be accepted.
How to Contact Us
For any queries regarding refunds or exchanges, reach out to us:
Phone/WhatsApp: +977-9861600023
Email: fitlabnepal@gmail.com